Terms & Conditions

1. Introduction

These terms and conditions govern your use of the products and services offered by M O O N SILVER TRADING L.L.C ("we," "us," or "our") through our website and other platforms. By placing an order with us, you agree to comply with these terms and conditions.

2. Ordering 

  • When you place an order through our website, you agree to provide accurate and complete information, including your name, shipping address, and payment details.
  • We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases where the product is out of stock, pricing errors occur, or fraudulent activity is suspected.

3. Products and Services

We offer:

  • Spiritual Products: Rudraksha beads, gemstones, and other sacred items.
  • Astrology Consultations: Personalized astrological guidance based on your date of birth and other details.

All products and services are provided with the utmost care and adhere to spiritual guidelines.

4. Prices and Payment

  • Payments for all products and services must be made instantly at the time of purchase.
  • We accept payments through secure methods, including online payment gateways and other authorized platforms.
  • All prices are in United Arab Emirates dirham (AED) and are subject to change without notice. The total price payable for an order includes the product price plus any applicable taxes and shipping fees.

5. Delivery Information

  • Orders are typically processed and delivered within 7 business days of purchase.
  • Delivery timelines may vary based on location and third-party shipping carriers.
  • Customers will receive a confirmation email with tracking details once the order is dispatched.
  • Delivery will be made to the shipping address provided by you at the time of order placement. We are not responsible for lost or undelivered shipments due to incorrect or incomplete address information provided by you.

6. Refund and Cancellation Policy

Our policies regarding cancellations and refunds are as follows:

  • No Cancellations: Orders cannot be canceled once confirmed.
  • No Refunds: Refunds are not offered due to the sacred and personalized nature of our products and services.
  • Replacements: Damaged or defective products reported within 7 days of receipt may be replaced (subject to eligibility).
  • Please refer to our detailed Refund & Cancellation Policy for further information.

7. Third-Party Involvement

To provide our services, we may engage third-party service providers, including:

  • Payment Gateways: For secure payment processing.
  • Shipping Carriers: For product delivery.

We ensure that our partners adhere to applicable legal and security standards.

8. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts of Sharjah, UAE.

9. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review the Terms periodically.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

M O O N SILVER TRADING L.L.C
Shop No. 31, Ground Floor, Safari Mall, Muweilah, Sharjah, UAE
Email: [email protected]
Phone: +971566489424

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